Get in Touch With Us

This page explains how to contact the Non Gamstop Casino editorial team, what we can help with and, just as importantly, what we cannot. We publish research-based guides about casinos not on GamStop for UK readers, so most messages concern how we describe an offer, a payment method or a licence.

What you can contact us about

We are an independent comparison site, not a casino. That shapes who can help with what.

• Corrections: if a bonus, wagering requirement, payment detail or date on one of our pages looks out of date or wrong, tell us which page and what you found. Casino terms change often, so reader reports are useful.
• Questions about our guides: for example, how we assess bonus conditions, withdrawal limits or verification checks, or what a term such as wagering or RTP means.
• Feedback and topic suggestions: games, payment methods or sports betting features you would like explained.
• Editorial and business enquiries: if you represent a company, please say who you are and what you are proposing. Commercial contact does not buy a ranking or a favourable write-up.

What we cannot do

We do not operate any casino listed on our pages, and we cannot see or change anyone's account. That means we cannot:

• release a withdrawal, reverse a closure or reopen a bonus;
• act as a go-between in a dispute, or promise any outcome from one;
• confirm whether a casino will accept you personally, as that depends on its own checks and terms.

For account problems with a casino such as Betmica, Kikibet or Betninja, contact that operator's support team first and keep copies of your messages, screenshots and transaction records. Check the operator's complaints procedure and, where it names one, the licensing body or dispute service it says it uses. Be aware that sites outside the UK licensing system may offer you fewer routes for redress than a UK Gambling Commission licensee.

How to write to us so we can help quickly

1. Give the page address or title of the guide you are asking about.
2. Quote the statement you are questioning and say what you think is different.
3. Tell us the date you saw the information, since offers and terms are time-sensitive.
4. Include a link or screenshot of the casino's own terms if you have one.
5. Never send passwords, full card numbers or identity documents. We will never ask for them.

Use the contact details or form provided on this site. We aim to read every message, though we cannot promise a fixed reply time or a reply to every enquiry.

How we handle corrections

Our pages are based on research into publicly available casino terms, regulator information and advertised offers. We do not claim to have deposited, played or withdrawn at any casino. Where a claim is casino advertising rather than something we have verified, we try to say so. When a correction is confirmed, we update the page and revise its check date. Have a look at our guide to trusted non GamStop casinos for UK readers to see how we present offers and their conditions.

If gambling is causing you problems

We are not a support service, and a message to us is not the place to seek help in a crisis. If gambling is affecting your finances, mood or relationships, these routes are available to UK residents:

• GamCare: free, confidential support and advice through its National Gambling Helpline and online chat.
• GAMSTOP: the free UK self-exclusion service. Casinos not on GamStop are not part of it, so if you have excluded yourself, that choice is not something to work around.
• Operator tools: deposit limits, loss limits, time-outs and self-exclusion, which any responsible operator should offer.
• Blocking software: tools that block gambling sites on your devices.

Gambling is for adults aged 18 and over. It is a form of entertainment that carries risk, never a source of income or a fix for money worries, and no site can guarantee winnings or withdrawals.

A note on our commercial relationships

Non Gamstop Casino may earn a commission if you use some of the links on our pages. Commission does not decide rankings or what we say about an operator, and we include drawbacks for every option we recommend. If you think a page falls short of that, please tell us.